| Article Name : | |
| “APPLICATION OF TOTAL QUALITY MANAGEMENT IN UNIVERSITY LIBRARIES WITH RESPECT TO USERS” |
| Author Name : | |
| SONAL JAIN AND VINAY SINGH KASHYAP |
| Publisher : | |
| Ashok Yakkaldevi |
| Article Series No. : | |
| ISRJ-174 |
| Article URL : | |
 | Author Profile |
| Abstract : | |
| This paper discusses about the application of TQM with respect to users in a University Library. The Total Quality Management is a management approach centered on quality, based on the participation of an organization and aiming at long term success. This is achieved through customer satisfaction and benefits of all members of the organization and society. To anlyse the applications of TQM in current study Rajsthan University and MNIT Jaipur Library users (N=200) were analyzed for hypothesis H1: TQM is implemented effectively in libraries of State Universities of Rajasthan and H2: Users are satisfied with the quality of collection and services of libraries of State Universities of Rajasthan was accepted by various statistical analytical tests and overall it can be stated that The requirements and expectations of the user's are changing day by day and their requirements are very high but TQM if implemented in library tries to make academic library of University more beneficial for user as studied in case of Rajasthan university and MNIT Jaipur. Thus it is an approach adopted by Libraries and is anxious to reduce the operating expenses by following this TQM principle. |
| Keywords : | |
- tqm
- users
- library
- organization
- quality
- implementation.
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