| The purpose of TQM is to provide a quality product to customers, which will in turn, increase productivity and lower cost, with a higher quality product and lower price, competitive position in the marketplace will be enhanced. Supply chain management should be improved by the entrepreneurs of small business enterprises to maintain long term relationship with customers and suppliers, management commitment should be in proper order and disciplined it positively affects the profitability of the organization. New product and service development should be developed in adequate time lags according to changing business environment and required customers needs and expectations. |