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Article Details :: |
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| Article Name : | | | USERS’ OPINION TOWARDS RESOURCES AND SERVICES OF CORPORATE LIBRARIES: A CASE STUDY OF HCL TECHNOLOGIES INFORMATION CENTRE, BANGALORE | | Author Name : | | | Jayakumara , Karunakar. N. | | Publisher : | | | Ashok Yakkaldevi | | Article Series No. : | | | ISRJ-387 | | Article URL : | |  | Author Profile | | Abstract : | | | The main purpose of this paper is to explore the users opinion towards HCL technology, Bangalore library resources and services. A structured questionnaire was personally distributed among 100 HCL library users by using convenient random sampling, out of that 60 filled questionnaire were returned accounting 60%. The study reveals that majority45(75%) of respondents are male, about 20(33.33%) respondents are belongs to more than 40 years of age, Users are satisfied with the services offered by the information center accounting 246(37.27%) respondents opine agree and nearly 216(32.72%) respondents state strongly agree. Majority of users 288(95.99%) are fully satisfied with the quality of library staff who render library services. And users are not satisfied with collection of CD/DVD, reference books and they are also not satisfied with the printer and scanner facility provided in the library. | | Keywords : | | - users opinion
- users satisfaction
- library resources
- library services
- corporate libraries
- library staff
- library collections
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