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Article Details :: |
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| Article Name : | | | AN EVALUATION OF USERS’ SATISFACTION TOWARDS LIBRARY RESOURCES AND SERVICES IN THE BHARATI VIDYAPEETH’S COLLEGE OF ENGINEERING, DELHI | | Author Name : | | | Sanjay Kumar Pandey , M. P. Singh | | Publisher : | | | Ashok Yakkaldevi | | Article Series No. : | | | ISRJ-459 | | Article URL : | |  | Author Profile | | Abstract : | | | The present study describes and evaluates the Users satisfaction towards library resources and services in Bharati Vidyapeeth’s College of engineering Delhi. Today users’ satisfaction has been centric theme for any service organization for the evaluation. The study has been using Survey Method. The 100 designed questionnaires were distributed among the faculty members and students’ .The 88 questionnaires were received dully filled and found suitable for data analysis. The study found that majority of respondents were satisfied with the availability and uses of printed library resources like books, journals/magazines and conference proceedings and library services like circulation, reference and book-bank but the majority of respondents were dissatisfied with the electronic resources and services like e-journals, OPAC and online databases resources and services. | | Keywords : | | - users satisfaction
- library resources
- services
- ict
- engineering colleges
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