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Article Details :: |
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| Article Name : | | | IMPORTANCE OF TOTAL QUALITY MANAGEMENT IN ACADEMIC LIBRARIES | | Author Name : | | | M. Santhosh Kumar , N. Murugesapandiyan | | Publisher : | | | Ashok Yakkaldevi | | Article Series No. : | | | ISRJ-557 | | Article URL : | |  | Author Profile | | Abstract : | | | Recent decades Total Quality Management (TQM) is playing major and important role in modern management. Recently many organisations, industries, institutions started applying the TQM. Management and TQM both are become inseparable. In all and every aspects TQM can be applicable and it is infinite process. TQM is modern leadership style. Today, all kinds of organisations are becoming customer oriented. So, they need to provide quality products and services to customers and their needs. TQM playing equal role in academic libraries also. | | Keywords : | | - total quality management
- customer satisfaction
- involvement
- continuous improvement
- kaizen
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