| The purpose of any library is to be satisfied to all users needs. Users only can evaluate service and quality of the
library. But it is difficult to satisfy completely every user needs. To evaluate "users satisfaction” and to develop the "quality" of
the library, it is required to bring a new innovation. To develop the library and its service and to provide maximum users'
satisfaction, it is necessary to implement Six Sigma in Libraries. This paper helps to apply scientific and systematic upgrading
strategy to have a better service to meet the needs of the users. Six Sigma is typically used by large enterprises to eliminate
waste, reduce redundancies and ensure quality. But we're applying the same guiding principles to Library to, improve
processes and increase both employee and users satisfaction. In such a way this study aims to implement Six Sigma to provide
better service and full satisfaction to the library users. |