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Article Details :: |
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| Article Name : | | | USERS SATISFACTION TOWARDS RESOURCES AND SERVICES OF A. J. INSTITUTE OF DENTAL SCIENCES LIBRARY, MANGALORE: A CASE STUDY | | Author Name : | | | Selvaraja A , Jayakumara and Chandra G. K | | Publisher : | | | Ashok Yakkaldevi | | Article Series No. : | | | ISRJ-349 | | Article URL : | |  | Author Profile | | Abstract : | | | The present study discusses about the users satisfaction towards resources and services of A.J. institute of dental sciences library, Mangalore. The questionnaire method was used for data collection along with observation and interview with the users. Among the 100 questionnaire distributed 87 respondents returned back with 87 percent response rate. The received data was organized in a tabular form and simple table analysis done to draw conclusion. The findings shows that, majority of respondents scoring 55(63.2%) are female, 31(35.7%) respondents visit the library daily, among the 87 respondents, 43(49.42%) users visit the library ‘to barrow books’, about 55 (63.21%) respondents are fully satisfied with ‘Reference services’. And users are not satisfied with ‘Inter library loan facility’ and ‘Bibliographic services’ accounting 60 (68.96%) nearly 48(55.17%) respondents are not satisfied with the ‘Career guidance service. | | Keywords : | | - dental science libraries
- library users
- users satisfaction
- resources
- services
- library collection
- mangalore
- case study
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